Contact Us
If you have any questions about Hamster Inc. products, please fill in the form below and send it to us.
Please use “User Support” for support of the “Arcade Archives” series and other products you have purchased.
Information regarding inquiries
- Depending on the nature of your inquiry, it may take some time to investigate and respond, or we may not be able to respond.
- If you have specified domain-specific reception for your email, please make sure that you are set up to receive emails from “@hamster.co.jp”.
- Please refrain from using our answers, in whole or in part, for any other purpose, including diversion or secondary use. The content of our responses may be protected as our copyrighted material.
- The contact form may not be processed correctly due to server access congestion or other reasons. If the form fails to process correctly, please wait a few minutes before accessing the form.
- Please do not enter any personal information other than your name and e-mail address.
- We may not be able to respond to you if the information you provide is incorrect, such as your e-mail address.
- We carefully review all comments, requests, feedback, and title requests we receive, but we may not be able to respond to each one individually.
- We will consider your title requests; however, please note that we cannot guarantee that the title will be released.
- We are unable to answer questions regarding upcoming titles or titles in development.
- We are unable to provide assistance with game strategies or hidden tricks, including those involving special controls.
- We are unable to accept or respond to proposals such as game ideas or concepts. Please note that any submissions will not be retained.
- We are unable to respond to or handle business inquiries or proposals from individuals or organizations.