User Support

For support on your purchased products, please fill out the form below and send it to us.
For other inquiries, please use “Contact Us“.

User Support Information

Depending on the information we receive, we may require some time to reproduce the issue, investigate it, and respond.
If you have enabled domain-specific email filtering, please ensure that you can receive emails from “@hamster.co.jp”.
Please do not use, reproduce, or redistribute any part of our response for purposes other than your inquiry. The content of the inquiry including our responses may be protected by copyright.
The User Support Form may not be processed correctly due to server congestion or other reasons. If you encounter any issues, please wait a few minutes and try again.
Please do not enter any personal information other than your name and e-mail address.
We may be unable to respond if the information you provide is incorrect, such as an invalid email address.

Required Your Name
Required E-mail address
Required What platform/device are you using?
Required The controller you are using	Controllers included with the console Separately sold third-party controllers
Optional If you are playing on a PC with a separately purchased controller, or if you are using an arcade controller, please enter the product name and model number of your controller.	Manufacturer/Product Name Model Number
Required Game Title
Required Issue Category	Please use the “Contact Us“ page for information on products and other inquiries prior to purchase.
Required Details / Issue you're experiencing
Optional If available, please upload any screenshots or other images related to the issue.	Please select the file. Not selected × Please select the file. Not selected × Please select the file. Not selected × Uploadable files must be in [JPEG][PNG][PDF] format, not exceeding 3 MB.

Please confirm and agree to the following information.

Depending on the information you provide, it may take additional time for us to investigate and respond, or we may be unable to respond.
The information you provide, including any personal information, will be used solely to respond to your inquiry.
Your personal information will be handled in accordance with our “Privacy Policy“.

I accept the above

HAMSTER Corporation

Support Center

4-10-1 SETAGAYA BUSINESS SQUARE TOWER 24F, YOGA SETAGAYA-KU, TOKYO 158-0097 JAPAN